I talked about „Psychology in Community Management“ at the Community Manager Conference 2010 in Leipzig/Germany. You can find the slides with some added comments as a PDF file here.
I discussed theories about how our brain works and how to use this knowledge in community management, I also showed a method of using Transactional Analysis to measure the health of communities and to aid in the daily work of community managers.
Feel free to send me comments or questions here or by email.
PDF File: Psychology in Community Management
Wilfried, super interesant!! thank you for sharing it with us.
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Interessanter Vortrag, danke für das PDF!
Toller Beitrag. Danke!